FAQs

That is totally up to you.  We can work our magic either way. There may be parts of the session where you will need to be present such as during times when we are sorting through items determining if you will keep, donate, sell, or recycle them. Keep in mind that children cannot be left alone, and pets need to be put away if you will not be present.

You will be able to decide how much or how little you want to participate. The rate is the same either way. Again, you will need to be present when the decisions are being made about what items to keep, donate, sell, or recycle.

Each session lasts a minimum of 4 hours. Depending on how large or complex a project is, and depending on if you want one room, or the entire house organized, more than one session may be required.  Also, we cannot schedule more than 2 sessions (8 hrs in a day).  Larger projects may take several days to complete.

We will haul away up to 2 bags of trash and can drop off up to 2 bags of items to a donation site per session. A receipt for donations will be mailed to you for your records. A signed consent form is required to remove any trash or donations from your premises. 

This is a definite no! Please do not clean or organize before your consultation or organizing session. In order to best serve you, we need to see your space as is, and in its normal condition.  After all, this is what you are paying us for.

We do realize that life happens, and there may be times when you will need to cancel a scheduled consultation or organizing session.  We kindly ask that you give us as much notice as possible, but a minimum of 24-hr notice is required. 

Yes, as part of the unmatched service provided by Organization to The Rescue, LLC, we will provide labels and basic containers for most projects.  As part of the decluttering process, we always try to use containers you may already have first.  If you prefer to use name brand or specialty containers, additional fees will apply. 

No. Unfortunately, we do not carry the necessary inventory needed for vacant home staging. Our specialty is occupied home staging, where we use the furniture and accessories you already own.  You can however purchase accessory packages from us to enhance your decor.

We gladly accept cash, checks, postal money orders, Square, Cash App & Zelle.  

We hope that you will be totally happy with your newly organized home.  If you are, however, ever dissatisfied with our work, we will do everything humanly possible to rectify the problem. There are no refunds once services have been rendered. Pre-paid packages are not refundable, but you will have 6 months to use all remaining hours.