FAQs

That is totally up to you.  We can work our magic either way. There may be parts of the session where you will need to be present such as during times when we are sorting through items determining if you will keep, donate, sell, or recycle them. Keep in mind that children cannot be left alone, and pets need to be put away if you will not be present.

You will be able to decide how much or how little you want to participate. The rate is the same either way. Again, you will need to be present when the decisions are being made about what items to keep, donate, sell, or recycle.

Each session lasts a minimum of 4 hours. Depending on how large or complex a project is, and depending on if you want one room, or the entire house organized, more than one session may be required. Each session(s) is limited to 8 hours per day. Therefore, larger projects may take several days to complete.

We will haul away up to 4 bags of trash and can drop off up to 4 bags of items to a donation site per session. A receipt for donations will be mailed to you for your records. A signed consent form is required to remove any trash or donations from your premises. 

This is a definite no! Please do not clean or organize before your consultation or organizing session. In order to best serve you, we need to see your space as is, and in its normal condition.  After all, this is what you are paying us for.

We do realize that life happens, and there may be times when you will need to cancel a scheduled consultation or organizing session.  We kindly ask that you give us as much notice as possible, but a 48-hr advanced notice is required. Organizing sessions canceled with less than the required notice will result in a cancellation fee equal to one hour of service.

Labeling is an important part of the organizing process because labels let you know where to find what you are looking for, and they let you know where to return things. So yes, as part of the unmatched service provided by Organization To The Rescue, LLC, we will provide labels as needed at no additional cost.

We gladly accept cash, checks, postal money orders, debit/credit cards, and Zelle. All invoices are paid through the Square platform. There is a 3% processing fee for all credit and debit card transactions.

We hope that you will be totally happy with your newly organized home.  If you are, however, ever dissatisfied with our work, we will do everything humanly possible to rectify the problem. There are no refunds once services have been rendered. Pre-paid packages are not refundable, but you will have 6 months to use all remaining hours.

Our business relies on word-of-mouth advertising. Therefore, we appreciate it when you refer your family and friends to us. As a way to say thank you, we will give 2 (two) FREE hours of organizing services for each referral who books a session of 4 (four) hours or more.